If you would like to set up the NHS app, please click on the link above for all the instructions.

   How to download the NHS App on iPhone and Android | NHS (BSL) - YouTube link: https://youtu.be/wD8eNPLww4Y

   The NHS App home screen | NHS (BSL) - YouTube link: https://youtu.be/K3L4LcDTEi4

   How to request a repeat prescription in the NHS App | NHS (BSL) - YouTube link: https://youtu.be/NpRemBNmNqM

   How to receive messages and turn on notifications in the NHS App (BSL) - YouTube link: https://youtu.be/_jHQ32Lu2C0

  How to manage your appointments in the NHS App (BSL) - YouTube link: https://youtu.be/u0WFp0iMD5s

  How to access your test results in the NHS App (BSL) - YouTube link: https://youtu.be/15SfJx9gHTk

  How to access your documents in the NHS App (BSL) - YouTube link: https://youtu.be/IGSog6tDyAs

  How to manage health services for others in the NHS App (BSL) - YouTube link: https://youtu.be/FAF-P28RfX

  How to request a letter or information from your GP surgery in the NHS App (BSL) - YouTube link: https://youtu.be/sRFBYVZMJtI

Some patients find it helpful for another person to have access to their GP Online account to help them access services online. This can be help with ordering medication or to access to some elements of the care record. This is called 'Proxy Access', in different apps. The 'Proxy' is provided with their own personal log in credentials and the practice sets the proxy's level of access, which may be different to the patient’s access. Care Homes and Pharmacies can also have proxy setting granted.

Parents can also request proxy access for their children who are aged under 11. Children aged 11-15 will need to give their consent for someone else to have access to their records. Please read read the information in our policy regarding other chilren's ages. 

To request proxy access, please fill a Proxy Online Access Form and email it to nclicb.tmhp.registrations@nhs.net.

This form is also available at reception.

The 'proxy' will be required to show photo ID before access can be granted.

Please note you can only book a routine NHS doctor appointment when using online access.

Private medicals must be arranged through our administrators (0208 365 3303 option 3 or email NCLICB.themuswellhillpractice@nhs.net) 

For clinical reasons, some appointments cannot be booked online - for example nurse and health care assistant appointments, joint injections and coil fittings. To book these please call reception on 0208 365 3303.