Welcome to The Muswell Hill Practice
This website is here to provide clear and helpful information for our patients in an easy and convenient format. Please see the menu above for more information. It has been designed with patients' needs uppermost, from checking surgery times to letting us know what you think of us. Our patient participation group has given feedback on the content and we thank them for this.
Please see our practice booklet here.
May Bank Holiday 2017
We send you best wishes over the Bank Holiday
We hope that you keep well over the Bank Holiday, but if you are unwell there are lots of services to help, even when our Practice is closed on Monday 29th May.
We may offer you an appointment at another Haringey Practice when we are closed. These Practices work closely with us and when they see you they will be able to view your medical history and medication.
Make sure you get your repeat prescription
The last day that we will be able to guarantee issuing you with your repeat prescription will be Thursday 25th May. Please make sure that you have ordered any medication that you will need between 27th and 29th May by this date.
If you feel unwell and you want some advice, visit your local Pharmacy who can give advice and treatment for common conditions.
Look on the web
The NHS Choices website has a comprehensive list of conditions, how to treat them and how to tell if it is something serious. It includes information about childhood illnesses and management. The site can be translated into many languages (just click on ‘translate’ at the top right of every page). The website address is www.nhs.uk.
If it is not an emergency and you are not sure what to do
Call 111. This is a free NHS phone number to call when you need medical help fast, but it’s not an emergency. They’ll assess you and advise you what to do or where you should go to get the best treatment for your condition. The service operates 24 hours a day, 7 days a week, 365 days a year. Calls to 111 are free, including from mobiles.
If you want British Sign Language: NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. Go to the website www.interpreternow.co.uk/nhs111 for more details.
If you want translation services during your call follow these steps:
Call 111 but not press any buttons. The call will then go straight through to a health adviser
When you first talk to the health adviser you should say what language you speak e.g. ‘Turkish’
The health adviser will contact Language Line and they will then have a 3 way call with you
Please be aware that calls using Language Line may take longer to set up.
In an emergency dial 999
Please be advised that over the Bank Holiday, Accident & Emergency (A&E) services are likely to be extremely busy, and if you go to A&E you will have a long wait. If your illness or injury is not life threatening, please call 111 for clinical advice, assessment and direction to the most appropriate service.
All services will return to normal hours on 30 May 2017. On that day we will be operating a complete duty doctor first system meaning all calls are triaged over the phone in the first instance. This means only those that need to be seen are seen and is a more effective use of our resources after a bank holiday.
Our dedicated team are here to treat all primary care needs from specialist management of long-term conditions to minor aliments, and we offer clinics covering a wide range of healthcare issues. Advanced technology also means that you can now do a lot of things from the comfort of your home such as order a repeat prescription, make or cancel an appointment through signing up to Patient Online Access.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure that the most appropriate care is achieved. This partnership philosophy extends even further and our active patient group exists to make sure that what the practice offers is in accord with our patients' needs.
(Site updated 23/05/2017)